General Virtual Assistant (work-from-home)

Working with Power LLC

February 2019 - Now

Client Service
– Helping clients schedule appointments (Acuity)

General Virtual Assistance
– File Management (organizing files using Dropbox and Google Drive)
– Internet Research (love, sex, mindfulness statistics to share on social media)
– Transcription of videos & audios for video, podcast transcripts, and repurposing content

Graphic Design
– Image Creation in Canva (social graphic, slide decks, pdf freemium checklists & calendars)
– Photo editing

Audio & Video Editing
– Clip editing (Adobe Photoshop & After Effects)
– Adding end cards
– Adding graphics &/or captions
– Editing videos into podcast episodes, adding intros and outros

Marketing Assistant
– Database maintenance (updating email contacts or contact lists on the CRM (ActiveCampaign))
– Creating/Editing newsletters and autoresponders in ActiveCampaign, with accurate links and fresh images. (client provide text & will review before the message is sent)
– Helping me manage planning & content creation for newsletters, blogs, & freemium content
– Uploading Videos on YouTube
– Uploading Video mini-clips on Facebook
– Uploading Video mini-clips on Instagram Stories
– Adding video mini-clips to FB Stories

Social Media Management
– Manage and update social media accounts (Twitter, Facebook + FB Business page, Instagram, YouTube)
– Helping me manage content planning in Planoly & Google Calendar
– Increasing Followers

Website Management
– Website updates in Squarespace
– Adding pages and posts

Search Engine Optimization
– Keyword Research
– Editing transcribed video or audio content into search-optimized blog posts, posting them on blog
– On-page Optimization
– Off-page Optimization
– Landing Page Set-up – in LeadPages (Kajabi)
– Posting content blogs

Graphic Design

House of Pure Essence (work-from-home)

June 2018 - November 2018

Edit product images for website
Design flyers, namecards, banners, and other promo materials
Design product labels and boxes
Edit videos & create infographics video for posting in Youtube

Service Desk Consultant (work-from-home)

Lonicera PTY Ltd.

May 2016 - Now

Working with customers to identify and fixing computer related issues via Phone, Email & Remote Desktop
Updating & Logging records of cases in the trouble ticketing system (Microsoft Dynamics CRM)
Helping clients to setup applications and programs
Granting users access to network drives and folders
Managing mailboxes in Office 365 and Exchange Admin Center
• Add, update, delete user accounts/mailboxes
• Setup Distribution List, Groups, Resources, and Shared mailbox
• Grant user permission to mailboxes
• Convert mailbox to shared or regular
• Setup forwarding and message rule
• Block sign-in
• Enable & disable OWA or Outlook app access
• Add/remove sender’s address to the whitelist or blocklist
• Release messages from Quarantine

Managing Sharepoint site
• Grant user access permission to pages, libraries, folders, and files
• Upload files and folders
• Discard Check Out
• Search and retrieve missing or deleted items

Managing users in Skype for Business
• Enable user in SFB server control panel
• Add phone number
• Add user in a group
• Voicemail activation

Setup OneDrive
• Sync OneDrive and Sharepoint online to local PC
• Share files and folders to other users

Managing users in Active Directory
• Domain user setup
• Joining user in an AD group
• Joining computer in the domain
• Enabled and disable user