From an established company belonging to Fortune 200 List, I have under my record, 13 years of experience in Customer Service handling Order Management & Product Technical Support, 6 years of which as team leader.
Emerging freelancer to provide remote service in the field of General Office Assistance, Customer Service, and Social Media Management & Marketing.
Add work experience to your profile. (optional)
– Social Media Manager
– Lead Generation & Cold Calling Specialist for Real Estate
Social Media Manager
– Social media accounts creation
– Increasing connections, engagements and monitoring
– Content creation and scheduling
– Directory and Google Business registration
Manages daily operation to oversee team productivity and efficiency in support of the overall business goal.
– Monitors team metrics adherence.
– Provides and facilitates necessary training.
– Ensures policies are strictly conformed.
– Handles critical customer concerns/escalations.
– Provides technical assistance to resolve product inquiries from giving recommendations up to relevant quotation.
– Assists in the technical documentation and updating of catalogs and standards.
– Works closely with the Engineering Department for product improvements and updates.
– Accurately processed orders in the provided system tool and prepare pertaining reports.
– Coordinates with the client and the supply chain group to address concerns and facilitate expedition of the order process.
We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.