PROJECT INTERN

DIGITAL MOM ACADEMY

January 2019 - February 2019

– Social Media Manager 
– Lead Generation & Cold Calling Specialist for Real Estate

INTERN

FILIPINO VIRTUAL ASSISTANCE CONSULTANCY

August 2018 - October 2018

Social Media Manager
– Social media accounts creation
– Increasing connections, engagements and monitoring
– Content creation and scheduling
– Directory and Google Business registration

TEAM LEADER - CUSTOMER SERVICE

EMERSON ELECTRIC ASIA LTD., ROHQ

June 2012 - February 2018

Manages daily operation to oversee team productivity and efficiency in support of the overall business goal.
– Monitors team metrics adherence.
– Provides and facilitates necessary training.
– Ensures policies are strictly conformed.
– Handles critical customer concerns/escalations.

EMAIL TECHNICAL SUPPORT

EMERSON ELECTRIC ASIA LTD., ROHQ

May 2008 - June 2012

– Provides technical assistance to resolve product inquiries from giving recommendations up to relevant quotation.
– Assists in the technical documentation and updating of catalogs and standards.
– Works closely with the Engineering Department for product improvements and updates.

ORDER MANAGEMENT SPECIALIST

EMERSON ELECTRIC ASIA LTD., ROHQ

May 2005 - April 2008

– Accurately processed orders in the provided system tool and prepare pertaining reports.

– Coordinates with the client and the supply chain group to address concerns and facilitate expedition of the order process.