Profile of Noela Abish Casta

Noela Abish Casta General Virtual Assistant and Social Media Manager
6 years experience 0 Project(s) worked Philippines
$8.00 /hr $0 earned
Graphics DesignOnline Writing, Editing and Content MarketingSocial Media Management and MarketingVirtual Assistance

Hi! My name is Noela Abish D. Casta or you can just call me “Noela”. I am a Virtual Assistant residing here in the Philippines. I have started my freelancing journey back in February 2018 wherein I have enrolled in Freelancing Course under Filipino Virtual Assistance. Under the supervision and encouragement of my coach, Ms. Julmar Grace Locsin, I was able to finish the whole course in proud colors. I was able to obtain a Gold certificate – a certificate that was given to those exemplary students who were able to accomplish tasks assigned throughout the course. Shortly after, I was hired by clients from Australia, Canada, and the Philippines. I did tasks as a General Virtual Assistant, Social Media Manager, Creative Writer, Photo Editor, and Graphic Designer. Aside from my Freelancing experience, I have professional experiences with an Online Teaching company for 1 year and 8 months and a Call Center Company for 4 years and 10 months. With those, the English language is one of my specialty. I have also graduated as a Nurse and have an active license as a PHRN. I am very passionate about work and is extremely focused. I am keen to details and can manage time wisely. I can work with different types of people and is very understanding. With this, I can work with teams but I can also work alone. I always see the good in everything and everyone. I am dedicated and give my best always.

Outside of work, I am a new mother of a cute little boy who enjoys creating comics and listening to music. I also love traveling, watching movies, baking and is a food-lover


Work History (0)

  • There are no activities yet.

Work Experiences

  • Operations and Quality Assurance Supervisor

    Transmedd Medical Services, Inc.

    May 2019 - Now

    – Oversee operations and develop measures to motivate employees and undertake office management.
    – establishment and implementation of departmental policies demands
    – strengthen the relationship between the organization and its clients by recruiting quality staff members.
    – oversees the department and checks whether it is meeting the set customer satisfaction goals.
    – establish performance parameters and gauge employees’ personal targets.
    – monitor staff’s performance and coach them for any improvements.

  • Virtual Medical Assistant

    Transmedd Medical Services, Inc.

    September 2018 - May 2019

    Currently serving as a Clinical Support Technician or Virtual Medical Assistant for a clinic in Oklahoma City, OK, USA. I am responsible for taking inbound calls from callers (mostly patients, other providers, etc). I provide information about their schedule and also take messages from them that they would want the clinic staff to know. I also transfer callers to the persons in the clinic they are requesting for.

  • Photo Editor

    Noeline Services

    March 2018 - April 2018

    Does Basic Photoshop editing of Graduation Photos. 8R and Wallet sizes for 300 Kinder students.

  • General Virtual Assistant

    Tendai Karys

    March 2018 - July 2018

    General Secretarial tasks such as arranging email, transcribing PDF documents to excel, messaging influencers in Instagram for Advertising opportunities, creates Interactive Social Media content, and looking for holiday homes for weekend vacation. Did research for her business

  • Creative Writer

    Gadgets eShop

    April 2018 - May 2018

    Creates a short, but creative name of the product that captures the attention of the buyer. Writes a creative description of the product (minimum of 2 and maximum of 3 paragraphs).

  • Social Media Manager

    Filipino Virtual Services

    June 2018 - July 2018

    Social Media Set-up in Facebook (page), Twitter, Instagram, LinkedIn, Hootsuite and Buffer. Created logos for client Created graphic content thru Canva.
    Created Calendar Content good for a month.
    Scheduled content in Facebook, Hootsuite, and Buffer.

  • Online ESL (English as Second Language) Tutor for Korean students

    YBM PNT, Inc.

    August 2011 - March 2013

    Teach non-native speakers to read, write and speak English.
    Help students learn English grammar, pronunciation and conversational skills.

  • Clinical Intake Specialist for Health Insurance Account

    Hinduja Global Solutions, Ltd.

    October 2013 - December 2014

    Processing authorizations.
    Receives inbound calls from Healthcare Providers and Members.
    Provides Customer Support to Healthcare Providers and Members.

  • Subject Matter Expert for Health Insurance Account

    Hinduja Global Solutions, Ltd.

    January 2015 - April 2016

    An expert in a certain field or line of business.
    Provides support by giving answers to scenario-based questions for Process Improvement.
    Educating and providing awareness to Customer Service Representatives.

  • Process Analyst (Healthcare Insurance Account)

    Hinduja Global Solutions, Ltd.

    April 2016 - August 2018

    Completes error tracker database for reports and trends.
    Analyzes data for prevention of further errors or Process Improvement.
    Provides feedback and observations to Customer Service Representatives.
    Ensures accuracy and reliability of the information provided by CSRs to our clients.
    Promptly responds to client emails.
    Provides support and assistance to clients.


  • HIPAA Training


    September 2018 - September 2018

    9/19/2018 HIPAA Training with Transmedd
    led by Rob Raroque, MTM

  • Freelancing Course

    Filipino Virtual Assistance

    February 2018 - March 2018

    Attended Freelancing Course under Filipino Virtual Assistance Consultancy. I was taught basic freelancing skills like General Virtual Assistance, Social Media Management & Marketing, Basic Web Design, and SEO tasks. I was given GOLD as I was able to complete the tasks on time and being exemplary on all assignments.


  • Bachelor of Science in Nursing

    Our Lady of Fatima University

    June 2008 - March 2011